Privacy Policy
Last updated: 16 December 2025
1. Introduction
The NDIS Service Finder ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (email, password)
- Provider profile information (business name, services, contact details)
- Enquiry information (name, email, phone, message)
- Usage data and analytics
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Process and manage provider listings
- Facilitate communication between users and providers
- Improve our website and services
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who assist us in operating our website
- When required by law or to protect our rights
- With your consent
Provider contact information is displayed publicly on provider profiles as part of the directory service.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of certain communications
7. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7a. Third-Party Advertising and Google AdSense
We use Google AdSense to serve advertisements on our website. Google AdSense uses cookies and similar technologies to serve ads based on your prior visits to our website or other websites. This allows us to provide our services free of charge.
Google and its partners use advertising cookies to:
- Show you personalized ads based on your interests
- Measure the effectiveness of advertising campaigns
- Prevent the same ad from appearing repeatedly
You can opt out of personalized advertising by visiting Google's Ads Settings or by visiting www.aboutads.info. You can also opt out of third-party cookies by adjusting your browser settings.
Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Ad Settings.
For more information about how Google uses data when you use our site, please visit Google's Privacy & Terms.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us.