Privacy Policy

Last updated: 29 November 2025

1. Introduction

The NDIS Service Finder ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (email, password)
  • Provider profile information (business name, services, contact details)
  • Enquiry information (name, email, phone, message)
  • Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our service
  • Process and manage provider listings
  • Facilitate communication between users and providers
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website
  • When required by law or to protect our rights
  • With your consent

Provider contact information is displayed publicly on provider profiles as part of the directory service.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under Australian privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of certain communications

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us.